Shoes are dispatched on the day of order if ordered before 2pm and if in stock. Otherwise goods will be dispatched the next working day. You will be notified if your shoes are not going to arrive next day. DPD Local courier service is used for all UK mainland orders, some northern parts of Scotland and non mainland UK addresses will be shipped by Royal Mail Tracked 24hr service at no additional cost.
Should you find the goods unsuitable (wrong size or colour for example), a refund or replacement will be offered if returned within 28 days, after this date is at the discretion of the directors but we appreciate that some items are gift purchases and in most cases if the item is boxed and unworn we accept returns up to 90 days if the product is still an existing line. You will be responsible for the cost of returning the products to us.
If there is a problem with your order we will refund or exchange in full and we will refund the cost of the return postage with a proof of postage. Customers should contact us on 01234 355101 or email firstname.lastname@example.org to request a returns label if there is a fault with your item or we have dispatched an order incorrectly. We will not refund return postage cost for items that a customer decides they do not like the colour or ordered the wrong size etc. unless previously agreed (see Returns Policy for full details).
If you have ordered the wrong size or colour will endeavour to advise you and hopefully provide you with a suitable replacement but the return postage and outward shipping cost of the replacement pair would have to be paid by yourself. We will not deduct any fee for administration if you are taking a replacement.
If you require a refund, you will be required to notify us within 28 days to cancel the contract with us and you will be obliged to pay the cost of the return shipping.
For orders that are outside of the 28 day cooling off period requesting a refund for unsuitable product you will be liable for the cost of the return postage and any postage or the fee charged for the courier service.
All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use. In the unlikely event that items are received faulty or a fault becomes apparent after wearing, a refund, credit note or replacement will be offered at our discretion.
If you believe your goods are faulty, please call us on 01234 355101 or email email@example.com. Note: We will not refund return postage cost unless previously agreed. All goods returned as faulty, will be inspected for manufacturing defects. If deemed faulty, a full refund or exchange will be given. This is not limited to 28 days; please contact us for more information.
After inspection, if goods are found not to be faulty, any refund will be subject to outward shipping fee charged.
It is our intention to offer a hassle-free returns service that customers can use if necessary. Our reputation depends on our level of service and customer satisfaction. All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use.
You may return unworn or unwanted goods if you notify us within 28 days of receipt of your order. You will be liable for the cost of the return postage.
If you believe your goods are faulty, please ring us on 01234 355101 or email firstname.lastname@example.org. All goods returned as faulty, will be inspected for manufacturing defects. If deemed faulty, a full refund or exchange will be given. This is not limited to 28 days. Please contact us for more information.
It is important for customers to obtain a Certificate of Postage from the Post Office when they return any product to provide proof that the product has been returned. No exchange, refund or credit note will be considered unless a Certificate of Postage can be provided in the event of a parcel being lost in the post. No exchange, refund or credit note will be considered unless Proof of Postage can be provided in the event of a parcel being lost in the post.
The Consumer Protection (Distance Selling) Regulations 2000 recommend a return period of 7 working days within which the consumer can return their goods.
None of the above affects your statutory rights as a consumer.